TIBCO Success Story: Air France-KLM Challenge The airline group that includes KLM, Air France, and low-cost carrier Transavia was aiming to become the most customer- centric in Europe. There are a lot of steps involved with air travel, and Air France-KLM wanted to streamline the process to improve the customer experience. Solution Air France-KLM implemented an API-led customer-centric strategy with TIBCO Cloud Integration and TIBCO Cloud Mashery software. It connected its vast environment of applications and data to provide partners, developers, and end- users with a seamless experience—and the business with the ability for agile change. Air France-KLM Soars to New Heights with API- first Approach +20% Net Promoter Score 81% faster go-to-market for mobile app features BROAD lo

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