Icertis takes employee experience to new heights
Icertis takes employee experience to new heights
9 Pages© Leena AI Icertis takes employee experience to new heights Challanges Leena AI Impact HRs manually answered repetitive queries. Issue resolution happened over emails? or calls. Lack of visibility to the senior leadership about HR service delivery metrics Irregular engagement and pulse surveys The entire ticket resolution time decreased to less than 2 days. Employee tickets lessened significantly. Case management analytics helped improve employee service with data-backed decisions. Regular pulse and onboarding surveys helped drive better engagement. Pranali Save, CHRO, Icertis “As we pivoted to remote, a lot of things we took for granted in the normal office changed. It was no longer possible to walk to the HRs to ask a question, or for HR to talk to colleagues to find
