Unisys enabled Air France KLM to empower its highly dispersed workforce by providing employees with timely, convenient access to necessary equipment and support. Transitioning from a reactive to a proactive technology support model, Unisys deployed a Next-Generation Service Desk, Field Services featuring 23 on-site tech cafés, and Enterprise Service Management via its Digital Workplace Solutions. The introduction of the TechTruck mobile IT support at Paris Charles de Gaulle Airport further enhanced accessibility. These initiatives fostered an excellent customer experience and internal culture, achieving high employee satisfaction through modernized, personalized, and responsive support services.

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