Who is Air France-KLM? Air France-KLM is a major global air trans- port player. Its main businesses are passen- ger transportation, cargo transportation, and aeronautical maintenance. It reaches over 300 destinations, transporting more than 100 mil- lion passengers a year. Requirement to Deliver Services Faster and at Reduced Costs IT Operations is a huge organization within Air France-KLM. It employs over 3,000 peo- ple and is responsible for 8,000 UNIX/Linux servers running over 2,000 applications from three datacenter locations. The IT organiza- tion serves 90,000 internal users. The travel industry has been hit hard by COVID-19. In these COVID and post-COVID times, IT costs are continually scrutinized, as Christine Nespoulous, Automation and Cloud Manager for Air France-KLM

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