IDC WHITE PAPER IDC #EUR146836020 AGILE AND RESILIENT RETAILING Authors: Ornella Urso Philip Carter September 2020 Sponsored byAgile and Resilient Retailing Executive Summary This IDC White Paper provides an overview of the transformation that critical back-office functions such as human resources and finance need to undertake to provide the agile backbone to support the overall business transformation that retail companies need to compete in the digital economy. Key Retail Trends Retailers need to constantly generate value in the extended value chain, going beyond the simple provision of products and services to consumers. For retailers it's also critical to modernize their business models and accelerate digital transformation (DX) processes to achieve supply chain co

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