CASE STUDY: Aggreko ivanti.co.uk Aggreko Looks to the Cloud to Overhaul Its Global IT and HR Service Desks A Need for a Cloud-based ITSM Solution Tony Deeb is the Service Delivery Manager for Aggreko, a giant supplier of power, cooling, and heating services. Tony describes how Aggreko, after reaching end of life of its existing on-premise solution for IT Service Management (ITSM) tool, faced a stark choice: either move towards a cloud-based solution or upgrade to the latest ITSM on-premise solution. With a global IT services organisation of 40 technicians offering first-line support to 6,000 employees, Aggreko’s Technology Services (ATS) management team knew it had to make a change. The ATS team sensed that, in line with the company’s cloud-first policy, a centralized a

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