5 Proven Strategies to Maximize Service Desk Efficiency An Essential Guide to Working Smarter—Not Harder ivanti.com2 Table of Contents Introduction 3 Optimize Your Approach to ITIL® 4 Develop Your Automation Roadmap 6 Minimize Reliance on Developers 8 Enable End-User Self-Sufficiency 10 Unify the Service Experience Across the Business 12 Conclusion 14 This document is provided strictly as a guide. No guarantees can be provided or expected. This document contains the confidential information and/or proprietary property of Ivanti, Inc. and its affiliates (referred to collectively as “Ivanti”) and may not be disclosed or copied without prior written consent of Ivanti. Ivanti retains the right to make changes to this document or related product specifications and descr

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