Case Study

Aeroporti di Roma Sees Customer Satisfaction Soar with Digital Transformation

Aeroporti di Roma Sees Customer Satisfaction Soar with Digital Transformation

Pages 9 Pages

TIBCO Success Story: Aeroporti di Roma Airports are increasingly considered more than just stepping stones in the travel journey. With amenities such as shopping, fine dining, entertainment, business centers, and other services, many airports are considered destinations in their own right. In fact, today’s airports resemble small cities with municipal- level utilities, post offices, financial services, medical facilities, security outposts, sanitation services, and more. All these services add a logistic challenge to an already dynamic environment. To improve the entire passenger experience, airports need to connect every element of their operations into a single view—no easy feat, but one with innumerable rewards. Airports around the world are seeking ways to accomplish this, wi

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