SUCCESS STORY: ACTAVO Actavo empowering customer experience heroes Actavo transforms the contact center into a cloud-based business growth enabler Orchestrating service operations Actavo manages much of the vital infrastructure we depend on every day. With about 500 field and support staff, their Network and In-Home Solutions division forms the first point of contact for customers of many UK telecom, power, water, wind and public-sector organizations. And over 100 agents orchestrate those operations from the Actavo contact center in Glasgow. “We deal with everything on behalf of our clients—from the smart meter rollout to enable remote readings, to gas and electricity repairs and emergency callouts,” said Alexander Barr, Customer Services Director at Actavo. Unrivaled speed

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