SUCCESS STORY: NAHDI MEDICAL COMPANY Empowering the community pharmacy Nahdi Medical Company optimizes customer experience and internal IT service desk with an all-in-one solution Growing pains Nahdi Medical Company is a leading Saudi Arabian retail pharmacy, and one of the region’s fastest growing companies—with stores in 125 cities and villages across the kingdom. In addition to dispensing medicine to the public, they play a pivotal role in educating communities through health awareness programs and disease prevention campaigns. Central to this mission, the company’s Jeddah contact center performs two core functions: assist customers with general inquiries and run outbound campaigns; and provide a helpdesk to support pharmacists and corporate and distribution center users al

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