Case Study

Account holders are now paying their bills a lot quicker due to PDF Mail, and Debtor Days have reduced from 38 days to 33 days

Account holders are now paying their bills a lot quicker due to PDF Mail, and Debtor Days have reduced from 38 days to 33 days

Pages 2 Pages

Background Trademark Mitre 10 was established in 1989 on the north coast of NSW. In 1994 Dennis Shepherd joined Trademark Mitre 10, becoming one third of the Trademark Partnership. Challenges Dennis is a progressive retailer and realised early on that his business needed to be automated, which he did over 14 years ago. Being progressive, however, he realised that his original system was not keeping up to speed with technology and that the company provided very little support. Dennis was heavily relied upon when the system ran into trouble due to the provider having an inefficient and ill- equipped support service. If Dennis was not in the store and issues arose, the store was in trouble, the support just wasn’t available. As a result, Dennis was looking for a

Join for free to read