Background Bayswater Mitre 10 is a family owned and run business that was established in Bayswater, Victoria in 1956. Michael Vanderkolk is a Third Generation Vanderkolk who with his family currently operates Bayswater Mitre 10. Bayswater Mitre 10 caters to a wide range of customers, from trade professionals to mum and dad renovators. In 2007 Bayswater Mitre 10 moved to a larger 5200m2 store and expanded their product range to include over 30,000 product lines. Challenges Bayswater Mitre 10 staff found it difficult to operate the Sympac system that had been running for 8 years. When he spoke about the system, Michael stated, “We had problems with reliability...” The system was only used as a “Cash Register” because Michael found it difficult to trust the figur

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