REQUIREMENT: SKYPE FOR BUSINESS, UC ANALYTICS AND INTEGRATED OMNI-CHANNEL CONTACT CENTRE WITH PCI-COMPLIANT CALL RECORDING Accent required a new Unified Communications and Contact Centre solution to offer a modern, connected communications infrastructure and deliver efficiencies and culture change whilst improving customer experience. THE CLIENT Accent Housing is a Housing Association with homes for rent and sale across Yorkshire, the North East, North West, East Midlands and the South of England. For more than 50 years it has provided homes and services for a diverse range of customers, including those in acute housing need, others taking their first step onto the housing ladder, people wanting a solid base to bring up their family or those requiring sheltered accommodation.

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