REQUIREMENT: HOSTED CONTACT CENTRE One Sure Insurance required a modern Contact Centre solution complete with effective Business Continuity and Disaster Recovery capabilities. THE CLIENT One Sure Insurance is one of the UK’s fastest-growing, independently-owned insurance brokers, providing a broad range of insurance policies for homes, cars, vans, HGVs and more. The company operates under a number of trading styles including the iconic Spitfire Insurance brand, and aims to provide competitively-priced policies tailored to customers’ individual requirements. One Sure partner with some of the UK’s most respected insurers - such as Aviva, Zurich, Liverpool Victoria and many others - to provide a personalised service using its own qualified and experienced staff, priding itself on be

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