The **ESG White Paper on Unified Communications & Collaboration (UC&C)** explores how hybrid work reshapes IT strategies. Organizations prioritize UC&C to **boost collaboration, security, and productivity**. Lumen and Webex provide a seamless **UC&C solution** integrating chat, video, file sharing, and security. Hybrid work benefits include **enhanced employee experience, reduced costs, and improved customer satisfaction**. However, challenges like **security risks and integration issues** persist. A well-structured **UC&C strategy** enables organizations to adapt, ensuring **efficient, inclusive, and connected** hybrid workplaces.

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