About MercadoLead Based in São Paulo, MercadoLead is a fast growing lead generation platform that connects people looking for insurance, such as auto and health, with insurance brokers. Business Challenge The team at MercadoLead was faced with three problems for which they needed a single and immediate solution. 1. While using Intercom, the team found the inability to upload knowledge base articles in Portuguese to be a big problem. The knowledge base was not helpful as it was hard to understand and difficult to use for anyone who did not speak English. 2. The team was looking for a solution with better pricing to suit MercadoLead as a small business 3. The support MercadoLead was receiving did not solve the issues they were faced with and many times they would end up referring help center

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