About Asurion Asurion is the preferred business process outsourcer for the world’s largest wireless carriers, trusted retailers, and popular device manufacturers. The company’s 17,000 global employees support more than 300 million consumers with innovative technology solutions and services. From comprehensive protection to smart tech help, Asurion creates a seamless, award-winning customer experience, anticipating needs and providing tailored services at a single touch. To provide the high level of service and support the company does, Asurion employs about 9,000 frontline agents in contact centers the world over. These personnel handle a volume of over 20 million interactions every year. The Challenge Asurion’s end-to-end solutions include: Expert technical support for consume

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