About Coinstop Founded in November 2016 by 6 best friends, the Coinstop team is Australia's leading Cryptocurrency hardware wallet provider and authorised resellers of both Ledger and Trezor - two of the leading hardware wallet manufacturers in the world. Business Challenge Coinstop was providing customer support using a single shared Google mailbox. As support was spread between several people, logins were not unique and credentials were required to be shared amongst most of the Coinstop team. Once support email volume increased, it became extremely difficult to track customer issues through email. As Co-founder of Coinstop, Christopher Pavlesic knew that spending time responding to hundreds of emails per day was no way to run a business and that help desk and live chat software to optimi

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