Case Study
AAA Central Penn Evolves into an Omnichannel Contact Center with CXone
AAA Central Penn Evolves into an Omnichannel Contact Center with CXone About AAA Central Penn Founded 1902, the American Automobile Association (AAA) has individual clubs around the United States that provide services to its members including emergency roadside assistance, travel reservations, discounts, and more. AAA Central Penn services the Central Pennsylvania area, and their 50 agents use NICE inContact CXone to manage 500-700 int