Radisson Contact Centers Achieve Global Scalability and Operational Efficiency with CXone
Radisson Contact Centers Achieve Global Scalability and Operational Efficiency with CXone
2 PagesRadisson Contact Centers Achieve Global Scalability and Operational Efficiency with CXone About Radisson Hotel Group Radisson Hotel Group is a leading hospitality company with more than 1,400 properties around the globe and 250 contact center agents. Seventy agents are located in Omaha, Nebraska; the remaining agents work for business process outsourcers (BPOs) located in Bucharest, Bogota, Manila, Delhi and Dalian, China. Radisson’s contact centers operate 24/7 and handle 2.8 million calls and 1.5 million email contacts annually in 16 different languages. The Challenge Before CXone, Radisson Hotel Group struggled with an out-of-date, on- premises Avaya system. “Each of our global contact centers was on a different version of Avaya and couldn’t talk to each other,” says John Z
