BAYADA Streamlines Contact Center Workflows with CXone While Undergoing Tremendous Growth About BAYADA Home Health Care BAYADA Home Health Care delivers clinical and personal care support ser- vices to clients in their own homes, helping them live with comfort, indepen- dence and dignity. The company has 360 offices in 23 U.S. states, as well as five international offices, and employs 28,000 personnel, most of whom are nurses and home health aides. The 45 agents at its New Jersey contact center serve as the first point of contact for clients’ families, doctors’ offices, hospitals and insurance compa- nies. The agents determine which services are needed and initiate client care. The Challenge In recent years, BAYADA’s exponential growth led to issues with its old con- tact center sy

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