Case Study ON THE NICE SOLUTION ABOUT AAA CENTRAL PENN Founded 1902, the American Automobile Association (AAA) has individual clubs around the United States that provide services to its members including emergency roadside assistance, travel reservations, discounts and more. AAA Central Penn services the Central Pennsylvania area, and their 50 agents use NICE CXone to manage 500–700 interactions per day. CXone supports AAA Central Penn’s voice and digital channels, as well as inbound and out- bound communications and agent-assisted interactions, to create a superior customer experience, all while increasing agent productivity and satisfaction. CUSTOMER PROFILE Nonprofit member organization offering roadside assistance, trip planning, and other services to its members. WEBSITE y

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