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A Tale of Two Hospitals: Putting Best Practices to Work in an Integrated Health Care System

A Tale of Two Hospitals: Putting Best Practices to Work in an Integrated Health Care System

Press Ganey
Pages 4 Pages

CASE STUDY A Tale of Two Hospitals: Putting Best Practices to Work in an Integrated Health Care System An organization-wide commitment to service excellence has paid off with satisfaction scores surging from well below the 25th percentile nationally to being well on the way to meeting MetroWest’s goal of the 75th percentile across services in 2009. The medical center is also meeting, and in some cases exceeding, national benchmarks

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