WorkJam Case Study A Recipe for Success: Sticky Fingers Case Study © 2022, WorkJam, Inc.A RECIPE FOR SUCCESS: STICKY FINGERS CASE STUDY Overview From the moment a customer walks into Sticky Fingers to the moment they leave, the staff is trained to deliver “legendary service”. It all starts with an employee holding the door open to greet you as you enter the restaurant. The Memphis-style barbeque restaurant is best-known for their hickory smoked meats served with a side of southern hospitality. If you’ve never eaten at one of their restaurants before, they’ll treat you to a sample of ribs covered in a selection of specialty sauces. Even with award-winning ribs and wings on its menu, it’s the service that brings people back. It’s not atypical for a regular to receive a birthday

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