The recipe for the world’s stickiest clients Seven ingredients for client satisfaction and how to leverage them in your practice WHITE PAPER2 White paper | The recipe for the world’s stickiest clients Finding the right ingredients Keeping legal clients satisfied has always been a mysterious alchemy. Every firm believes it possesses the unique blend of efficiency, expertise, and service that attracts and retains clients for the long term. New research suggests that there are seven critical elements for elevating client satisfaction: • Stellar performing lawyers • Diversity of talent • Client-centric lawyers • The client feedback loop • Innovative approach • Industry expertise • Brand affinity Figure 1: The seven critical elements of client satisfaction Sourc

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