Northwestern Medicine Lake Forest HospitalNorthwestern Medicine Lake Forest Hospital (LFH) is a 201-bed community-based hospital in Lake Forest, Illinois, with 800 physicians board-certified in 73 medical specialties. LFH has earned national rankings in both orthopedics and pulmonary and lung surgery. Challenge and opportunity Lindsay Werth, patient safety program manager and Kathryn Thomas, director of quality and patient safety at LFH, found it challenging to implement and sustain their improvement efforts. They knew they could improve by becoming a high reliability organization: one that provides high-quality care effectively, efficiently and predictably.

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