NYC Health + Hospitals implemented a large-scale nurse residency program to reduce turnover, improve transition to practice and support first-year nurses. High resignation rates among first-year nurses are a prevalent issue in health systems and facilities—and a constant source of stress for healthcare administrators. For NYC Health + Hospitals, that universal challenge is compounded by the health system’s status as a safety net provider that serves uninsured populations, racial and ethnic minorities, members of the LGBTQ+ community and a patient population that speaks more than 100 different languages. NYC Health + Hospitals employs nearly 10,000 nurses throughout its vast system of 11 acute-care hospitals, post-acute care.

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