57% Reduction In Dispute Charge-Off For A Leading Payment Processor
57% Reduction In Dispute Charge-Off For A Leading Payment Processor
1 Pages19 © 2015 SLK Global BPO Services Pvt. Ltd. All rights reserved. Confidential Information Case Study: 57% Reduction in Dispute Charge-Off for a Leading Payment Processor BUSINESS CHALLENGE o The customer is the third largest merchant acquirer in U.S o Challenge managing dispute Charge-Off volumes - significant increase in disputes inventory leading to larger potential losses o Customer’s existing average Charge-Off rate was at $0
