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Managing 100+ Activities In A Relatively Small Team For Commercial Support Center

Managing 100+ Activities In A Relatively Small Team For Commercial Support Center

SLK Group
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69 © 2015 SLK Global BPO Services Pvt. Ltd. All rights reserved. Confidential Information Case Study: Managing 100+ activities in a relatively small team for Commercial Support Center BUSINESS CHALLENGE o Leading commercial bank based in Cincinnati, OH o SLK manages their “Contact Center” ( more than 119 sub processes based on customer issues and resolution paths) o Activities classified as product related, departmental, notificat

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