360 Orthodontics faced costly inefficiencies diagnosing hardware faults, like x-ray machines, which often required time-consuming technician site visits. To improve support, they adopted GoTo Resolve’s remote IT support platform, enabling technicians to securely access and troubleshoot devices remotely. This decreased wait times, expedited fault diagnosis, and reduced onsite visits. Beth Ambridge highlights how GoTo Resolve streamlined support delivery, improved customer satisfaction, and optimized resource scheduling, making hardware issue resolution faster, more efficient, and less disruptive for orthodontic practices across the UK and Ireland.

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