The case study describes how NCO Europe, a UK customer service outsourcing firm with over 400 employees, strengthened security and compliance by adopting Cynet 360 AutoXDR. Operating in a highly regulated environment and responding to strict tender requirements, the IT team struggled with security tool sprawl, alert overload, after-hours manual monitoring, and a reactive posture during the pandemic, while also seeking to improve insurability amid rising ransomware risk. NCO chose Cynet for a simple, comprehensive framework that consolidates telemetry into fewer, clearer, more accurate alerts with full technical context, reducing false positives and helping upskill the team. With CyOps 24x7 MDR support, they gained stronger continuous monitoring, improved audit readiness, and reduced insura

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