$3 Million in Savings Through Contact Center Optimization
$3 Million in Savings Through Contact Center Optimization
1 PagesINDUSTRY PRODUCTS SOLUTION Retail Operations and Technology Consulting Uncovering new opportunity: $3 Million in Savings Through Contact Center Optimization More than 750,000 consumers call into this retail client’s contact center per month for after-sales support. The company wanted to improve service delivery and reduce costs, yet it was struggling to maintain its target abandonment rate of less than 5 percent. It partnered with us to devel
