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200% IMPROVEMENT IN SERVICE LEVELS THROUGH INSIGHTS-DRIVEN OPERATIONAL EXCELLENCE

200% IMPROVEMENT IN SERVICE LEVELS THROUGH INSIGHTS-DRIVEN OPERATIONAL EXCELLENCE

Movate
Pages 4 Pages

Movate Software drove 200% service level improvements for a leading American telco during COVID-19 by enabling insights-driven operational excellence. For the international telecommunications firm—operating since 1995 with global design, manufacturing, and distribution—it optimized support infrastructure to handle worldwide requests efficiently. The platform boosted engineer metrics like AHT and CSAT, elevated satisfaction/morale to reduce attrition, and ensured seamless data, video, and telephony support for enterprise/consumer segments.

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