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15% REDUCTION IN CLINICAL CALL HANDLE TIMES

15% REDUCTION IN CLINICAL CALL HANDLE TIMES

Pegasystems
Pages 1 Pages

and nurses located in three separate sites for member and provider services, authorizations, claims research and issue resolution. “We saw that Pega had the flex- ibility and scalability we needed, along with penetration in the healthcare industry that made it a strong and credible option for us,” Esposito explained. Customer Service Success & Substantial Gains in Efficiency and Compliance Positive results started before the implementation

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