$100 MILLION IN SAVINGS

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$100 MILLION IN SAVINGS AND 20 POINTS AHEAD OF INDUSTRY IN CUSTOMER SERVICE ® VISION Using BPM to Transform the Service Model Kaiser Permanente, with over 30 call centers for its 6.5 million members in California, wanted to improve customer satisfaction. Kaiser was challenged with a legacy and fragmented customer service system. CSR’s spent 60% of their time having to navigate to other systems to get required information in order to close out

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Case Study $100 MILLION IN SAVINGS

Case Study Innovation Delivers $100 Million in Savings

Case Study Save $100 Million

Case Study Efficiency, cash flow, timeliness. And $100 million in savings.

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$100 MILLION IN SAVINGS

$100 MILLION IN SAVINGS

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