10 Ways to Pick, Pack & Ship Like A Top Player in Ecommerce Best-in-class Strategies for Warehouse Operators and Online Retailers Descartes Systems Group, Inc. | www.descartes.comToday’s customers have high expectations. They look for fast shipping, visibility, the best prices, easy returns, and continuous communication from order to the point-of-delivery (POD). In general: • 75% of U.S. consumers expect free shipping (Source, NRF) • 78% of B2B customers want the ability to track and trace orders (Source, Forrester) • 80% of online shoppers stop doing business due to a poor customer experience (Source, HubSpot) • 92% of consumers say that they will buy again if the returns process was easy (Source, Invespcro) • 50% of online sales originate from marketplaces (Source, DigitalCom

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