New Relic’s February 2023 white paper defines observability as a business priority, not just an IT function. It argues that real-time telemetry from applications, infrastructure, and user interactions drives faster decision-making, cost reduction, and customer satisfaction. Organizations gain competitive advantage by aligning observability with business KPIs—such as revenue, conversion, and uptime. The paper emphasizes shifting from tool-based monitoring to a unified, outcome-driven platform. With full-stack visibility, teams reduce downtime, resolve incidents faster, and innovate with confidence, making observability essential for digital transformation and operational resilience .

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