As healthcare organizations have battled on the frontlines to keep the COVID-19 pandemic in check, they have turned to their HIT services and technology vendors for help, seeking expertise and resources, innovative solutions, and flexibility in contracting, deployment, and payment. Many HIT vendors have answered the call and are doing their best to meet customer needs. Based on interviews with 102 HIT technology vendors and services firms, this report seeks to share learnings and insights that vendors have gleaned thus far as well as common challenges they have encountered. Our hope is that highlighting these insights will help vendors continue their work of helping healthcare organizations achieve both short-term and long-term success. Note: All vendors who participated in the rese

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