The SAP "Service Management Point of View" document outlines how consumer product companies can leverage enhanced service models to meet evolving consumer expectations and secure competitive advantage. The content explores SAP's Service Management solutions, emphasizing their role in fostering brand loyalty, driving revenue growth, and improving operational efficiency. It details how these solutions address challenges like managing complaints, streamlining recalls, and optimizing repair services through cloud-based capabilities such as crowd servicing, field service enablement, and contact center service. The document presents SAP's offering as a pathway to higher profitability, increased productivity, and reduced maintenance costs, helping businesses avoid commoditization and tap into new

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