The KPMG whitepaper emphasizes how intelligent employee listening drives engagement and organizational performance. Traditional methods like annual surveys fail to capture real-time insights, leaving employees feeling unheard. Modern strategies use AI, connected insights frameworks, and always-on feedback channels to detect patterns and drive meaningful action. Behavioral science principles like the EAST framework (Easy, Attractive, Social, Timely) help encourage participation. Companies that prioritize listening can improve retention, productivity, and customer experience by empowering employees and acting swiftly on their feedback.

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