Radical listening: How employee feedback drives people strategy Qualtrics enables us to tie our engagement results to key organizational metrics. It makes data more powerful, providing better insight into what is actually driving retention and engagement. ” KRISTIN HENDERSON DIRECTOR OF INSTITUTIONAL RESEARCH times named Fortune 100 Best companies to work for HIGHLIGHTS How Bright Horizons closed the experience gap FIXING A DISCONNECTED EX SYSTEM Before Qualtrics, Bright Horizons used five survey platforms to collect feedback throughout the employee journey. T o promote employee well-being they wanted a single platform that could break down their data silos and enable a more holistic approach to employee experience focused on intentional listening, understanding, and

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