This report envisions a digital-first, AI-enabled public sector where governments deliver faster, citizen-centric, and efficient services. It highlights challenges from legacy systems, data silos, and skill shortages, urging modernization through AI, automation, and data integration. Governments are advised to adopt agentic AI, unify systems, reskill workers, and build trust through seamless, transparent services. A phased roadmap outlines near-term AI pilots, medium-term scaling, and a long-term vision of fully connected, personalized, and proactive digital governance.

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