Why customer support in a digital-first world must be built on ‘structured content’
Why customer support in a digital-first world must be built on ‘structured content’
14 PagesThe COVID-19 pandemic has changed our daily lives so much – our routines, our habits, our interactions with one another and with businesses. There remains much uncertainty over whether we will return to how things were before, whether wholescale change and new habits will last – or whether the truth will lie somewhere in between the two.
