New Relic’s February 2023 white paper explains its simple, usage-based pricing model designed for flexibility, transparency, and value. Customers pay per user and per GB of data ingested, eliminating legacy constraints of host- or agent-based billing. The model includes unlimited access to all observability features across APM, infrastructure, logs, and more. It supports different user types—basic, core, and full platform—with tiered pricing to match roles. Predictable billing, no hidden fees, and centralized dashboards make cost management easier. This approach aligns platform use with business value, enabling teams to scale efficiently and cost-effectively .

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