This white paper warns organizations against stagnation in their tech strategies. It defines “technology complacency” as reliance on outdated systems that limit innovation, visibility, and workforce connection. The report highlights that 68% of leaders underestimate the impact of tech inefficiency on engagement. UKG recommends adopting AI-driven platforms that integrate payroll, HR, and workforce analytics. It concludes that tech modernization—paired with people-first design—creates the adaptability needed to thrive in fast-changing markets.

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