Case Study
Hidden Hearing
Hidden Hearing saves £250,000 annually and underpins customer care commitment When your main competition is the £1.5Bn giant Specsavers and the €600M global Amplifon Group you’d better be doing something right. And more than 100,000 people a year agree that specialist hearing healthcare company Hidden Hearing does. With more than 40 years experience and a reputation second to none it is for many the most trusted in its business. The Bene ts Line rental and call cost savings of £250,000 annually. T otal control over inbound call routing, improving customer service. New system meets corporate standards for security, resilience and reliability. Call recording now possible for compliance, quality and training. Access to extensive call and billing statistics. One point of contact for everything