White Paper

Smart Tech with Human Touch: The Future of HR with AI

Smart Tech with Human Touch: The Future of HR with AI

KPMG’s Sept 2025 white paper argues HR is shifting from a compliance cost center to a strategic “intelligence hub,” powered by AI and human-centered design. The HR tech market is projected to reach ~$76.4B by 2030; leading orgs adopt layered ecosystems (HCM, LXP/EX tools, GenAI copilots) to automate content-heavy work, embed analytics in workflows, and orchestrate skills via talent marketplaces. Success hinges on human-in-the-loop governance (bias testing, explainability, privacy), an AI-in-HR CoE, and a 12-month roadmap from pilots to industrialization, alongside change management and AI literacy to boost productivity and employee experience.

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