Ping Identity’s white paper explains how orchestrated self-service reduces help desk costs, call volume, and security risks through automated identity journeys. Traditional support costs $122–$266 per user annually, with most tickets related to password resets. Ping’s solution uses PingOne DaVinci to automate tasks like registration, account recovery, and MFA setup through no-code orchestration, risk evaluation, and identity verification with liveness detection. The guide recommends adaptive fraud protection, privacy compliance, and passwordless authentication to enhance UX and security. Case studies show enterprises cutting support calls by 50% and saving millions annually through automation and fraud prevention.

Join for free to read