This white paper, sponsored by Dynatrace and the Public Sector Network, explores how government agencies in Australia and New Zealand can meet rising citizen expectations through digital simplicity and transformation. Key challenges include digital inclusivity, rural connectivity, data silos, and slow tech adoption. AI, automation, and observability are promoted as tools to enhance service personalization, efficiency, and trust. Survey data from 450 public sector professionals emphasizes priorities like optimizing data insights (26%) and fostering a culture of transformation (20%) to co-create smarter, inclusive, and user-centric public services.

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