State and local agencies are under pressure to modernize digitally while building trust. This report highlights key priorities like delivering seamless digital services, managing modernization within budget, securing sensitive data, and retaining skilled staff. Common challenges include legacy tech, skills gaps, and rising cyber threats. Dynatrace helps overcome these with unified observability and automation, offering real-time insights, reduced complexity, and proactive security. Case studies from Minnesota, Michigan, Pasco County, and Dubai Customs show reduced outages, better citizen services, and cost savings.

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